Content Writer

Cognizant; Dallas (TX); Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Technical Writer to create and maintain high-quality documentation for core banking products. You’ll collaborate with product managers, developers, SMEs, and leadership to ensure accurate, clear content that helps clients implement and use banking solutions.

You’ll work remotely with a team focused on delivering timely documentation across multiple product releases, aligning with project milestones and stakeholder needs.

Qualifications

• 1–4 years of experience as a Content Technical Writer for software, product, or technical documentation.
• Knowledge of core banking systems, financial services applications, or banking operations.
• Strong written communication and the ability to explain complex concepts to diverse audiences.
• Experience collaborating with software development teams, business stakeholders, and subject matter experts.
• Familiarity with Jira, Microsoft Word, and Microsoft Excel.

Responsibilities

• Develop and maintain technical documentation for core banking products, including release notes and user guides.
• Review product enhancements to identify documentation updates and ensure accuracy.
• Gather technical information from development teams and translate it into clear, user-friendly content.
• Manage multiple deliverables and meet release schedules and milestones.
• Participate in stakeholder meetings to communicate progress and support product releases.

Skills

Technical writing

Communication

Independent work

Tools

Jira

Microsoft Word

Microsoft Excel

Job description

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

About the role

As a Technical Writer, you will make an impact by creating, maintaining, and delivering high-quality technical documentation that supports core banking products and enables clients to effectively implement, maintain, and utilize banking solutions. You will be a valued member of the product documentation team and work collaboratively with product managers, software development teams, subject matter experts, and technical leadership.

In this role, you will:

• Develop and maintain technical documentation, including release notes, online help content, user guides, and installation guides for core banking products.
• Review product enhancements and requirements to identify documentation updates and ensure content accuracy.
• Partner with development teams and subject matter experts to gather technical information and translate complex concepts into clear, user-friendly documentation.
• Manage multiple documentation deliverables simultaneously while meeting established release schedules and project milestones.
• Participate in regular stakeholder meetings to communicate documentation progress, track priorities, and support successful product releases.

Work model - Remote

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this position is remote.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

• 1-4 Years of experience as a Content Technical Writer creating software, product, or technical documentation.
• Knowledge of core banking systems, financial services applications, or banking operations and principles.
• Strong written communication skills with the ability to explain complex technical concepts to diverse audiences.
• Experience collaborating with software development teams, business stakeholders, and subject matter experts.
• Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
• Familiarity with documentation and collaboration tools such as Jira, Microsoft Word, and Microsoft Excel.

These will help you stand out

• Experience supporting documentation for core banking platforms or financial technology products.
• Knowledge of structured authoring or content management systems such as Vasont.
• Familiarity with Agile development methodologies and Jira-based workflows.
• Experience using project and resource management tools such as Planview and Beeline.
• Strong attention to detail and commitment to delivering high-quality documentation across multiple product releases.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The annual salary for this position is between $60,000 to $76,000 depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.