Senior Technical Writer

Clearwater Analytics; Boise (ID); On-site; USD 102,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

PTO

Parental leave

Medical leave

Short-term disability

Long-term disability

Job summary

Clearwater Analytics seeks a Senior Technical Writer to create and maintain content that helps clients and employees leverage Clearwater’s product set. Reporting to the Technical Content Team Lead, you own content end to end, drafting through publication in collaboration with product leads and SMEs to keep documentation current with releases.

This hands-on role produces high-quality content, uses AI tools to accelerate drafting, and mentors junior writers while strengthening the team’s knowledge

Qualifications

• 7+ years of professional technical writing experience for varied audiences.
• Strong editorial judgment on style, taxonomy, and formatting.
• Experience integrating AI tools (e.g., Claude) into workflows.

Responsibilities

• Document complex fintech SaaS products for external and internal audiences.
• Draft content live with SMEs, translating complex topics into clear language.
• Use AI tools to accelerate drafting while maintaining quality and consistency.
• Maintain and evolve the knowledge base with editorial standards and templating.
• Contribute to AI feature improvements, design strategy, and video library.
• Manage content pipeline through Jira and keep pace with releases.
• Mentor junior writers and provide editorial feedback to the team.

Skills

Technical writing

Editorial judgment

AI-assisted drafting

Collaboration with SMEs

Jira

Confluence

Markdown/HTML/CSS

Tools

Jira

Confluence

Markdown

HTML

CSS

Figma

Loom

Canva

SnagIt

Adobe Creative Cloud

Job description

As a Senior Technical Writer, you’ll create and maintain curated content that enables clients and employees to make the most out of Clearwater’s expansive product set. Reporting to the Technical Content Team Lead and working on a team of writers and creators, you own content end to end, from drafting through publication, partnering with product leads and SMEs to keep documentation in pace with releases. This is a hands-on writing role: you produce high-caliber content, continually raising the bar as we evolve with our the fast-paced AI-enabled FinTech landscape.

Responsibilities

• Document complex financial technology products for both external and internal audiences, ensuring clients receive content with new SaaS releases.
• Draft content live in iterative working sessions with SMEs (product managers, engineers), translating complex financial technology topics into clear, concise language.
• Use AI tools to accelerate drafting and editing while maintaining quality and consistency.
• Maintain and evolve the knowledge base, including editorial style, taxonomy, hierarchy, and templating, consistent with team standards.
• Contribute to the team’s continual improvement of AI features, design strategy, style guide, acronym/jargon guide, and video library.
• Manage your own content pipeline through Jira, keeping documentation on pace with product releases.
• Mentor junior writers and provide editorial feedback to help maintain quality across the team.

Qualifications

• 7+ years of professional technical writing experience, with an emphasis on tackling complex topics in clear, concise language for varied audiences.
• Strong editorial judgment and command of style, taxonomy, hierarchy, and formatting.
• Experience integrating AI tools, including Claude, into existing workflows for increased efficiency and consistency.
• A fast learner and collaborative team player.
• Comfortable working with a wide range of SMEs across product, engineering, and client services.
• Able to prioritize and deliver across multiple projects in a fast-paced environment.
• A client-first mindset and the Three Cs: consistent, concise, clear.

Preferred Experience

• FinTech industry.
• Atlassian platform, including Confluence and Jira.
• Design/graphics/video tools experience, such as Figma, SnagIt, Canva, Loom, and Adobe Creative Cloud.
• UI/UX writing.
• Markdown, HTML, CSS.
• Familiarity with code structure (preferably Java and/or Python), APIs, CLIs, IDEs, and GitLab.

Salary Range

$102,000.00 - $144,000.00

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.