Content Coordinator: Immigration Knowledge Hub (Hybrid)

BAL; Richardson (TX); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

Sick time

Unlimited vacation

401(k) with company match

Job summary

BAL, Berry Appleman & Leiden, is a leader in immigration services seeking a Content Coordinator to organize, create, and maintain legal content across platforms within the Knowledge Management team. The role requires accuracy, attention to detail, and proactive communication in a fast-paced setting.

You will research topics, write and edit processing outlines, templates, workflows, and user guides, while collaborating with subject matter experts to ensure consistency.

Qualifications

• Bachelor’s degree, or foreign equivalent, in Technical Writing, English, International Studies, Communications, or related field.
• Proven experience in content coordination, content management, or a similar role.
• Excellent written and verbal communication skills.
• Strong writing and editing skills, with the ability to convey complex concepts in clear, concise language.
• Detail-oriented with a strong focus on accuracy, quality, and consistency.
• Ability to follow structured processes and multi-step instructions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to prioritize work, manage deadlines, and take ownership of assigned tasks.
• Familiarity with document management systems and collaboration tools.
• Previous experience working in U.S. immigration or global mobility preferred.

Responsibilities

• Research industry topics to ensure content accuracy.
• Write and edit immigration processing outlines, templates, intake questionnaires, and workflows.
• Develop user guides, manuals, tutorials, FAQs, SOPs, and documentation standards.
• Complete defined, routine, or standardized tasks using templates, checklists, and established specifications.
• Digest detailed and multi-step instructions to complete content configurations accurately.
• Implement quality control processes to review content for accuracy, grammar, style, and clarity; ensure work is self-reviewed prior to hand-off.
• Collaborate with subject matter experts to validate content accuracy and alignment with requirements.
• Communicate proactively, clearly, and thoughtfully regarding task status, progress, and risks; share updates in a structured manner.
• Offer ongoing support to users to maximize the effectiveness and adoption of the knowledge base.
• Regularly communicate content updates and improvements to relevant stakeholders.
• Collaborate with other departments to ensure knowledge management systems integrate effectively into workflows.
• Assist with data mapping and support knowledge document automation initiatives.
• Apply feedback consistently and demonstrate steady growth in knowledge, accuracy, and professional capabilities.

Skills

Written communication

Verbal communication

Editing skills

Detail oriented

Process follow-through

Independent work

Team collaboration

Document management

Immigration knowledge

Education

Bachelor's degree

Tools

Document management systems

Collaboration tools

Job description

BAL, Berry Appleman & Leiden, is a leader in immigration services seeking a Content Coordinator to organize, create, and maintain legal content across platforms within the Knowledge Management team. The role requires accuracy, attention to detail, and proactive communication in a fast-paced setting.

You will research topics, write and edit processing outlines, templates, workflows, and user guides, while collaborating with subject matter experts to ensure consistency.