Remote Knowledge Management Lead – Immigration Policy

Conduent; Washington (District of Columbia); Híbrido; USD 75.000 - 97.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Paid Training

Paid time off

Great Work Environment

Descripción de la vacante

Conduent is seeking a Call Center Knowledge Management Manager for Immigration Services to oversee the creation, accuracy, and ongoing optimization of CSR knowledge resources. You will review articles, scripts, and policies related to US immigration to ensure alignment with current regulations and program information.

The role collaborates with client content teams, identifies gaps, updates content, and ensures quality and compliance across knowledge bases, help guides, and training materials.

Formación

• Bachelor's degree or equivalent experience in a related field.
• 5+ years in content analytics, content development, or knowledge management.
• Experience interpreting and simplifying complex legal language.

Responsabilidades

• Review existing knowledge articles, scripts, and legal references for updates or removal.
• Develop, edit, and revise knowledge articles, scripts, FAQs, and other docs.
• Collaborate with client’s content teams to incorporate new information.
• Coordinate with client and internal teams to gather feedback and finalize content.
• Ensure content meets quality standards, federal requirements, and data protection rules.
• Participate in CSR training development and updates.
• Monitor content effectiveness and recommend improvements.

Conocimientos

Content analytics

Knowledge management

Business writing

Plain language communications

US Immigration law

Technical writing

Communication skills

Background check clearance

Educación

Bachelor's degree in Communications or related field

Descripción del empleo

Conduent is seeking a Call Center Knowledge Management Manager for Immigration Services to oversee the creation, accuracy, and ongoing optimization of CSR knowledge resources. You will review articles, scripts, and policies related to US immigration to ensure alignment with current regulations and program information.

The role collaborates with client content teams, identifies gaps, updates content, and ensures quality and compliance across knowledge bases, help guides, and training materials.