Content Coordinator: Knowledge Base & Immigration Content

Berry Appleman & Leiden (BAL); Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Unlimited vacation

401(k) with company match

Sick time

Job summary

Berry Appleman & Leiden (BAL) seeks a Content Coordinator to organize, create, and maintain legal content across platforms under the Content Manager. You will work with Knowledge Management to deliver accurate, high‑quality resources for internal and external stakeholders, emphasizing attention to detail and proactive communication.

The role requires strong writing/editing, the ability to follow structured processes, and collaboration with subject matter experts to ensure compliance and

Qualifications

• Bachelor's degree in Technical Writing, English, International Studies, Communications, or related field.
• Proven experience in content coordination, content management, or a similar role.
• Excellent written and verbal communication skills.
• Strong writing and editing skills, with the ability to convey complex concepts in clear, concise language.
• Detail‑oriented with a strong focus on accuracy, quality, and consistency.
• Ability to follow structured processes and multi‑step instructions.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Demonstrated ability to prioritise work, manage deadlines, and take ownership of assigned tasks.
• Familiarity with document management systems and collaboration tools.
• Previous experience working in U.S. immigration or global mobility preferred.

Responsibilities

• Conduct thorough research on industry-related topics to ensure accuracy and depth in content creation.
• Write and edit immigration processing outlines, communication templates, intake questionnaires, and workflows for external clients.
• Develop user guides, manuals, tutorials, FAQs, SOPs, and documentation standards to ensure consistency and usability.
• Complete defined, routine, or standardised tasks using templates, checklists, and established specifications.
• Digest detailed and multi‑step instructions to complete specific content configurations accurately.
• Implement quality control processes to review content for accuracy, completeness, grammar, style, and clarity; ensure work is self‑reviewed prior to hand‑off.
• Collaborate with subject matter experts to validate content accuracy and alignment with requirements.
• Communicate proactively, clearly, and thoughtfully regarding task status, progress, and risks; share updates in a structured manner.
• Offer ongoing support to users to maximise the effectiveness and adoption of the knowledge base.
• Regularly communicate content updates and improvements to relevant stakeholders.
• Collaborate with other departments to ensure knowledge management systems integrate effectively into workflows.
• Assist with data mapping and support knowledge document automation initiatives.
• Apply feedback consistently and demonstrate steady growth in knowledge, accuracy, and professional capabilities.

Skills

Content coordination

Writing & editing

Communication skills

Attention to detail

Independent & collaborative

Deadline management

Education

Bachelor's degree in Technical Writing/English/International Studies/Communications

Tools

Document management systems

Collaboration tools

Job description

Berry Appleman & Leiden (BAL) seeks a Content Coordinator to organize, create, and maintain legal content across platforms under the Content Manager. You will work with Knowledge Management to deliver accurate, high‑quality resources for internal and external stakeholders, emphasizing attention to detail and proactive communication.

The role requires strong writing/editing, the ability to follow structured processes, and collaboration with subject matter experts to ensure compliance and