On-Site Call Center Trainer

Mass Markets, Inc.; Iowa; On-site; USD 52,000 - 76,000; Full time

Job summary

Mass Markets, Inc. is seeking an experienced trainer to lead onboarding and ongoing training for our customer service and sales teams. You will deliver engaging sessions, develop curricula, and collaborate with subject matter experts to align learning with business goals.

The role emphasizes adult learning principles, hands-on practice, and measurable outcomes, with on-site training in Iowa and opportunities to refine programs based on feedback and performance data.

Qualifications

• 1 year of teaching or training experience in a classroom (in person or virtual).
• Background in call center customer service, sales, or group instruction in a corporate setting.
• Strong interpersonal and communication skills.
• Ability to develop and deliver training curricula and materials.

Responsibilities

• Onboard new hires and deliver onboarding training for customer service and sales teams.
• Facilitate classroom-style training on products, services, and processes.
• Develop curricula, training materials, and assessments using adult learning techniques.
• Collaborate with SMEs and partners to perform needs analysis and define learning objectives.
• Provide coaching and follow-up to improve performance and quality.

Skills

Public speaking

Training delivery

Curriculum design

Adult learning theory

Presentation skills

Facilitation

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Learning Management Systems (LMS)

Job description

Mass Markets, Inc. is seeking an experienced trainer to lead onboarding and ongoing training for our customer service and sales teams. You will deliver engaging sessions, develop curricula, and collaborate with subject matter experts to align learning with business goals.

The role emphasizes adult learning principles, hands-on practice, and measurable outcomes, with on-site training in Iowa and opportunities to refine programs based on feedback and performance data.