Bilingual Call Center Training Specialist

kozmetickesluzby.vecnakraska.sk - Jobboard; Richardson (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T Wireless discount

Job summary

DSI Systems, located in Richardson, Texas, is seeking a Bilingual Call Center Customer Service Trainer to enhance the performance of its support teams. This dynamic role involves designing and delivering engaging training programs and conducting in-person and virtual sessions.

The ideal candidate will have at least two years of experience in a telecommunications call center, be skilled in instructional design, and possess excellent Microsoft Office proficiency. Additional benefits include medical insurance and a 401k plan with employer matching.

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Qualifications

• Minimum 2 years’ experience in telecommunications call center.
• Experienced in curriculum development.
• Ability to deliver engaging presentations.

Responsibilities

• Develop and deliver engaging training materials.
• Evaluate training effectiveness and adjust content accordingly.
• Deliver in-person and virtual training sessions.

Skills

Dynamic communication

Training development

Customer service skills

Detail-oriented

Experience in instructional design

Proficiency in Microsoft Office

Education

Bachelor's degree in education, Business, or related field

Tools

Microsoft PowerPoint

Microsoft Excel

Adobe Captivate

Zoom

Job description

DSI Systems, located in Richardson, Texas, is seeking a Bilingual Call Center Customer Service Trainer to enhance the performance of its support teams. This dynamic role involves designing and delivering engaging training programs and conducting in-person and virtual sessions.

The ideal candidate will have at least two years of experience in a telecommunications call center, be skilled in instructional design, and possess excellent Microsoft Office proficiency. Additional benefits include medical insurance and a 401k plan with employer matching.

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