Financial Advisor

CoxHealth; Springfield (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

Job summary

CoxHealth is seeking a Financial Advisor at the West Campus in Springfield, MO to assist patients with billing questions, set up payment plans, and coordinate with insurers. The role emphasizes accurate financial counseling and proactive account management within a hospital system.

With strong communication skills and a detail-oriented approach, you will collaborate across departments to ensure timely payments and patient satisfaction in a fast-paced healthcare environment.

Qualifications

• Excellent verbal and written communication skills.
• Able to work independently and collaboratively in teams.
• Self starter.
• Proficient in using computers and computer systems.
• Ability to multi-task and have attention to detail.

Responsibilities

• Answer questions about billing information and establish estimates for scheduled services or procedures.
• Coordinate with patients to set up payment schedules and discuss financial responsibility. Collect prepayments per CMG policy.
• Monitor overdue accounts, research accounts, and propose payment plans; work with insurance to obtain preauthorization for procedures.
• Collaborate with departments system-wide to deliver excellent care and customer service to CoxHealth patients.

Skills

Verbal & written communication

Independent & collaborative work

Self starter

Computers & systems

Multi-tasking & attention to detail

Education

High School Diploma or Equivalent

Job description

Facility: West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department: 1672 PAS Financial Clearance Enterprise

Scheduled Weekly Hours: 40

Hours: 8:00 AM - 5:00 PM

Work Shift: Day Shift (United States of America)

CoxHealth

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare's Best Places to work five times.

Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

Acknowledged by Forbes as one of the Best Employers for New Grads.

Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

The Financial Advisor is responsible for answering questions about billing information and establishing estimates for patients who have a scheduled medical service or procedure. The Financial Advisor works with the patient to establish payment schedules, discuss the financial responsibility and collects prepayments in accordance with CMG policy. The Financial Advisor also monitors overdue accounts, researches accounts and recommended payment plans and works with insurance companies to obtain predetermination or authorization for certain procedures. This position works alongside different departments system wide in order to deliver excellent care and customer service for CoxHealth patients.

Education

• Required: High School Diploma or Equivalent

Experience

• Preferred: medical billing experience and claims processing knowledge; familiar with the insurance industry and collection process

Skills

• Excellent verbal and written communication skills.
• Able to work independently and collaboratively in teams.
• Self starter.
• Proficient in using computers and computer systems
• Ability to multi-task and have attention to detail

Licensure/Certification/Registration

N/A