Contact Center Representative (Part Time)

Capital Premium Financing, Inc.; Draper, Northern (UT, KY); Hybrid; USD 22,000 - 26,000; Part time

Job summary

Capital Premium Financing, Inc. is seeking a part-time Operations Contact Center representative in Draper, UT.

You will handle a high volume of inbound calls, resolve issues, process payments, and provide information about insurance and premium financing while maintaining a courteous and efficient service level. Ideal candidates will have strong communication skills, fast typing, and the ability to work Monday–Friday, 11am–4pm MST.

Qualifications

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Responsibilities

• Handling a high volume of inbound calls from clients promptly and professionally
• Meet or exceed personal/team qualitative and quantitative targets
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Utilizing software, databases, scripts, and tools appropriately
• Participate in training as assigned by managers

Skills

Customer service

Active listening

Verbal communication

Written communication

Typing

Time management

Decision-making

High volume calls

Spanish-speaking

Tools

CRM software

Phone system

Job description

Salary Range: $16-$19 DOEDepartment: Contact CenterReports to: Lynzee WatersHours: Part time, Monday – Friday, 11am – 4pm MST

JOB DESCRIPTION:

The main responsibility of the Operations Contact Center department is to act as a liaison for the customer providing account information, service offerings and resolving any problems the customer might face with accuracy and efficiency. As a contact center representative, you can expect to take a high volume of inbound calls consisting mainly of processing payments, verifying account status, answering general questions related to insurance or premium financing and resolving customer complaints. As a contact center representative, you are trained to understand all aspects of insurance and premium financing so you can provide the highest level of customer satisfaction.

ESSENTIAL DUTIES / RESPONSIBLITIES:

• Handling a high volume of inbound calls from clients promptly and professionally
• Meet or exceed personal/team qualitative and quantitative targets
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Utilizing software, databases, scripts, and tools appropriately
• Participate in training as assigned by managers

MINIMUM QUALIFICATIONS:

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

• Proficiency with computers and strong typing skills.
• Strong time management and decision-making skills.
• Ability to manage a high volume of incoming calls
• Adhere to the Core Values and Guiding Principles of the company
• Adhere to company policies and procedures as referenced in the HR Manual, Policies & Procedures Manual, and Approvals Matrix
• Follow communication procedures, guidelines, and policies
• Spanish-speaking preferred