On-Site Loan Advisor — Member-Focused

Txdpscu; Austin (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid time off and holidays

Professional development opportunities

Job summary

Texas DPS Credit Union in Austin, TX is seeking a Loan Specialist to create a consultative, relationship‑focused lending experience for members and applicants. You will guide applications through the LOS, communicate decisions, and work with processing to move loans toward closing.

The role emphasizes strong lending knowledge, clear communication, empathy, and the ability to connect with people in a team‑oriented environment. On‑site role with growth opportunities.

Qualifications

• High school diploma or GED required.
• Consumer lending, financial services, member service, or consultative sales experience preferred.
• Strong communication, interpersonal, and relationship‑building skills.

Responsibilities

• Build trusted relationships through thoughtful loan conversations and proactive follow‑up.
• Identify member needs and recommend appropriate consumer loan and protection solutions.
• Collect and maintain complete, accurate application information in the LOS.
• Review credit and application details for concerns, discrepancies, and opportunities to strengthen the request.
• Communicate approvals, counteroffers, conditions, and adverse decisions clearly and respectfully.
• Manage leads and applications to support timely decisions and strong application conversion.
• Resolve routine lending issues and elevate exceptions or higher‑risk circumstances appropriately.
• Complete a clean, accurate handoff to the Loan Processor after the member accepts approved terms.
• Maintain current knowledge of products, rates, promotions, procedures, and compliance requirements.
• Collaborate with lending, processing, operations, collections, and management to serve members effectively.

Skills

Communication

Interpersonal skills

Relationship building

Sales oriented

Time management

Bilingual Spanish

Customer service

Education

High school diploma or GED

Tools

LOS system

Job description

Texas DPS Credit Union in Austin, TX is seeking a Loan Specialist to create a consultative, relationship‑focused lending experience for members and applicants. You will guide applications through the LOS, communicate decisions, and work with processing to move loans toward closing.

The role emphasizes strong lending knowledge, clear communication, empathy, and the ability to connect with people in a team‑oriented environment. On‑site role with growth opportunities.