Contact Center Dispute Specialist: Fraud Resolution Pro

United Community Bank; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

United Community is seeking a Contact Center Dispute Specialist to support ACH, debit card POS fraud, and non-UC ATM disputes across channels. You will act as a subject matter expert, identify fraud trends, and help other departments implement proactive measures while delivering top-tier First Call Resolution.

The role requires 1–3 years in banking or customer service, strong analytical skills, and the ability to work evenings and weekends. Bilingual Spanish is a plus.

Qualifications

• Minimum high school diploma or equivalent.
• 1–3 years in banking, bank operations, retail, or customer service.
• Contact center experience is a plus.
• Strong analytical and problem-solving abilities.
• Detail-oriented with accuracy in work.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and able to navigate multiple systems.

Responsibilities

• Follow Contact Center Dispute Team policies and procedures accurately.
• Process ACH, debit card POS, and non-UC ATM disputes across channels.
• Complete disputes accurately in the dispute software.
• Report fraud/dispute trends to the team lead or supervisor.
• Educate customers on fraud prevention tools.
• Handle complex dispute/fraud issues with excellent service.
• Interact professionally with customers and colleagues.”
• Support multiple contact channels (phone, email, secure message, chat).
• Actively refer/sell bank products that fit customer needs.

Skills

Analytical skills

Problem-solving

Verbal communication

Written communication

Microsoft Office

Multi-system navigation

Team collaboration

Self-starter

Education

High school diploma or equivalent

Tools

Dispute software

Job description

United Community is seeking a Contact Center Dispute Specialist to support ACH, debit card POS fraud, and non-UC ATM disputes across channels. You will act as a subject matter expert, identify fraud trends, and help other departments implement proactive measures while delivering top-tier First Call Resolution.

The role requires 1–3 years in banking or customer service, strong analytical skills, and the ability to work evenings and weekends. Bilingual Spanish is a plus.