Card Services Specialist: Fraud & Processing Expert

Flcu; Gainesville (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Extensive training

Career growth opportunities

Job summary

Florida Credit Union is seeking a Card Services Specialist to support front-line staff, handle debit/credit/ATM card processing, and manage fraud and dispute claims. The role requires attention to detail and experience in a financial setting.

You will liaise with card processors and branches and report monthly cardholder statistics, while ensuring policy compliance and accurate file maintenance.

Qualifications

• High school diploma or GED.
• 1–3 years related experience and/or training.
• Any equivalent combination of education and experience in a business/financial environment.

Responsibilities

• Supports front line staff by answering questions, investigating situations, correcting errors, creating plastics, completing fraud and dispute claims, and reviewing member and credit union records.
• Debit, credit and ATM card processing and new/reissue, lost/stolen cards and fraudulent accounts.
• Ensuring compliance with credit/debit card rules and regulations.
• Performing file maintenance and account changes as needed.
• Acting as liaison between credit union and card processor and branches.
• Responsible for keeping management informed of cardholder statistics on a monthly basis.

Skills

Customer service

Fraud claims handling

Card processing

Attention to detail

Education

High school diploma or GED

Tools

Card processing systems

Job description

Florida Credit Union is seeking a Card Services Specialist to support front-line staff, handle debit/credit/ATM card processing, and manage fraud and dispute claims. The role requires attention to detail and experience in a financial setting.

You will liaise with card processors and branches and report monthly cardholder statistics, while ensuring policy compliance and accurate file maintenance.