Fraud Resolution Specialist - ATM & Debit

Bank of America; United States; In loco; USD 22.000 - 33.000; Tempo pieno

Descrizione del lavoro

Bank of America is seeking a Fraud Resolution Specialist to handle multi‑product fraud client requests via calls, chats, or emails in an inbound contact center. You will deliver accurate resolutions, document interactions, and support seamless service while protecting customers’ financial lives.

The role requires 1+ year of customer service experience, strong communication, and the ability to learn new platforms. Shift: 2nd shift, 11:30am–8:00pm, Mon–Sat based on schedule. 40 hours/week.

Competenze

• 1+ years of customer/client service experience.
• Ability to learn and adapt to new information and technology platforms.
• Minimum intermediate level of proficiency with computers and current technology.
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service.

Mansioni

• Identifies client needs and recommends solutions when fraud has been identified.
• Records data captured during client interactions accurately.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis.
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy.
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls.

Conoscenze

Conflict Management

Customer Focus

Decision Making

Fraud Management

Oral Communications

Active Listening

Attention to Detail

Data Collection and Entry

Issue Management

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Formazione

High School Diploma / GED / Secondary School or equivalent

Descrizione del lavoro

Bank of America is seeking a Fraud Resolution Specialist to handle multi‑product fraud client requests via calls, chats, or emails in an inbound contact center. You will deliver accurate resolutions, document interactions, and support seamless service while protecting customers’ financial lives.

The role requires 1+ year of customer service experience, strong communication, and the ability to learn new platforms. Shift: 2nd shift, 11:30am–8:00pm, Mon–Sat based on schedule. 40 hours/week.