Banking Client Support Specialist — Disputes & Fraud

COMMUNITY BANK; Waynesburg (Greene County); Sur place; USD 32 000 - 48 000; Plein temps

Résumé du poste

Community Bank in Waynesburg, PA seeks a Client Service Center Specialist to serve as the first point of contact for clients, resolving inquiries across phone, email, and chat while ensuring compliance with bank policies. The role encompasses fraud and dispute support across debit card, ACH, and electronic funds transfer activities.

The position requires strong communication, problem solving, and empathy with customers, along with familiarity with online banking and CRM systems.

Qualifications

• Minimum of a high school diploma or equivalent required; associate’s degree business, finance, or related field preferred.
• Minimum of one year of experience in banking, call center, or client-facing roles required.
• Requisite – intermediate expertise with supervisory guidance.

Responsabilités

• Respond promptly and professionally to client inquiries regarding accounts, transactions, digital banking, and general banking services.
• Process loan payments, complete transfer requests, manage stop payments, and assist clients with enrollment and password issues for online services.
• Provide accurate information and resolve issues efficiently, escalating complex cases as needed.
• Receive and assist with client debit card and ACH dispute claims, including unauthorized, incorrect, duplicate, or otherwise disputed electronic transactions.
• Gather and document required claim information from clients, including transaction details, client statements, supporting documentation, and relevant account history.
• Support timely claim handling by ensuring that all claims are promptly entered into the Bank’s dispute resolution system and coordinating with Deposit Operations, Fraud, Compliance, or other designated departments for review, escalation, client communication, and final resolution where appropriate.
• Assist with actions such as card blocking/reissuance, ACH returns, stop payments, or revocation-related requests within authority.
• Identify and report potential fraud indicators or suspicious activity noted during debit card, ACH, or electronic transaction dispute interactions.

Connaissances

Interpersonal communication

Critical thinking

Microsoft Office

CRM systems

Debit/ACH dispute knowledge

Formation

High school diploma or equivalent

Associate’s degree in business/finance or related field (preferred)

Outils

CRM systems

Microsoft Office

Online banking platforms

Description du poste

Community Bank in Waynesburg, PA seeks a Client Service Center Specialist to serve as the first point of contact for clients, resolving inquiries across phone, email, and chat while ensuring compliance with bank policies. The role encompasses fraud and dispute support across debit card, ACH, and electronic funds transfer activities.

The position requires strong communication, problem solving, and empathy with customers, along with familiarity with online banking and CRM systems.