Fraud Resolution Specialist – ATM & Debit Services

Bank of America; Town of Newark (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of America is seeking a fraud resolution specialist to handle multi-product client requests via calls, chats, or emails in an inbound center. You will deliver accurate resolutions, perform account maintenance, and deepen client relationships through digital solutions.

The role requires strong communication, problem solving, and the ability to work in a fast-paced, compliance-driven environment. Some shifts require weekend/holiday coverage; onsite work may be required by policy.

Qualifications

• Minimum 1 year of customer/client service experience, including handling difficult client situations
• Basic computer proficiency and ability to navigate multiple systems
• Willingness to work in a schedule that may include weekends and holidays

Responsibilities

• Identify client needs and recommend fraud-related solutions
• Accurately record data captured during client interactions
• Escalate items requiring risk review or further analysis
• Read updates and apply learnings during calls to respond quickly
• Comply with regulations, bank procedures and internal controls

Skills

Fraud Management

Customer and Client Focus

Decision Making

Oral Communications

Active Listening

Attention to Detail

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Education

High School Diploma / GED

Job description

Bank of America is seeking a fraud resolution specialist to handle multi-product client requests via calls, chats, or emails in an inbound center. You will deliver accurate resolutions, perform account maintenance, and deepen client relationships through digital solutions.

The role requires strong communication, problem solving, and the ability to work in a fast-paced, compliance-driven environment. Some shifts require weekend/holiday coverage; onsite work may be required by policy.