Fraud Resolution Specialist - ATM & Zelle (Inbound)

Bank of America; Fort Worth (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Bank of America is seeking a Customer Service Specialist in our fraud resolution team to handle multi-product fraud inquiries via calls, chats, and emails. You will work in an inbound contact center, delivering accurate solutions while maintaining a strong client experience.

Key qualifications include 1+ year of customer service, fluent Spanish, solid computer skills, and the ability to adapt quickly, with weekend and holiday availability.

Qualifications

• 1+ years of customer/client service experience, including handling difficult client situations
• Fluent in Spanish
• Minimum intermediate level of proficiency with computers and current technology

Responsibilities

• Identifies client needs and resolves fraud-related issues with appropriate solutions
• Records data captured during client interactions accurately
• Escalates items requiring risk review or deeper analysis via proper channels
• Reads updates and learning materials during calls and applies them quickly
• Complies with industry regulations, bank procedures, and financial controls

Skills

Fraud Management

Customer Focus

Active Listening

Attention to Detail

Problem Solving

Communication Skills

Team Collaboration

Adaptability

Data Entry

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Customer Service Specialist in our fraud resolution team to handle multi-product fraud inquiries via calls, chats, and emails. You will work in an inbound contact center, delivering accurate solutions while maintaining a strong client experience.

Key qualifications include 1+ year of customer service, fluent Spanish, solid computer skills, and the ability to adapt quickly, with weekend and holiday availability.