Fraud Resolution Specialist - ATM/Debit (2nd Shift)

NBMBAA; Newark (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America is seeking a fraud resolution specialist for an inbound contact center in the United States. You will handle calls, chats, or emails to resolve multi-product fraud questions while delivering a strong client experience.

The role requires accuracy, multitasking, and the ability to adapt to evolving digital tools. Weekend/holiday coverage is often required; in-office presence may be needed based on role.

Qualifications

• Minimum requirement: High School Diploma or GED.
• 1+ years of customer/service experience, including handling difficult client situations.

Responsibilities

• Identifies client needs and recommends fraud solutions.
• Records data from client interactions accurately.
• Escalates items requiring risk review or further analysis.
• Reads updates and learning materials on calls and applies them quickly.
• Complies with regulations and bank procedures.

Skills

Fraud Management

Customer Focus

Active Listening

Problem Solving

Communication

Attention to Detail

Data Entry

Conflict Management

Decision Making

Collaboration

Adaptability

Oral Communications

Data Collection

Critical Thinking

Influence

Education

High School Diploma or GED

Job description

Bank of America is seeking a fraud resolution specialist for an inbound contact center in the United States. You will handle calls, chats, or emails to resolve multi-product fraud questions while delivering a strong client experience.

The role requires accuracy, multitasking, and the ability to adapt to evolving digital tools. Weekend/holiday coverage is often required; in-office presence may be needed based on role.