Contact Center Agent

Norman Regional Health System; Norman (OK); On-site; USD 20,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Tuition reimbursement

Scholarship opportunities

Retirement plans

Free parking

Opportunities for advancement

Job summary

Norman Regional Health System in Norman, OK seeks a Regular Full Time Patient Registration Clerk to obtain patient and insurance information and manage check-in/out.

You will verify insurance, collect patient payments, and support efficient clinic flow while maintaining accurate documentation. Strong keyboard skills, customer service, and computer literacy are essential for success in this role.

Qualifications

• High school diploma or equivalent required.
• Computer knowledge required.
• Prefer additional education in medical terminology, electronic medical record training, or business classes.

Responsibilities

• Obtain all patient and insurance information and check in/out patients.
• Perform insurance verification and patient payment collection.
• Support effective and efficient patient care and clinic flow.
• Manage documents appropriately.
• Possess critical thinking skills and provide feedback for continuous improvement.
• Receive direction and ensure timely and accurate follow-through of assignments.

Skills

Insurance verification

Customer relations

Telephone skills

Typing 40 wpm

Computer applications

Clerical skills

Education

High school diploma

EMR training

Medical terminology knowledge

Tools

EMR software

Microsoft Office

Job description

• Obtains all patient and insurance information and responsible for check in/out patients.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Job Summary

• Obtains all patient and insurance information and responsible for check in/out patients.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Manages documents appropriately.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Education

• High school diploma or equivalent is required.
• Computer knowledge required.
• Prefer additional education in medical terminology, electronic medical record training, or business classes.

Experience

• One year clerical experience and six months health-care experience are required preferably in a similar role.
• Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
• Keyboard skills accurate 40 wpm.
• Expertise in customer relations, telephone skills and computer applications is required.

(Above requirements can be met by equivalent combination of education and experience).

Compensation/Benefits

• $14.86-$24.27/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.

Work Shift

Day

Position Type

Regular Full Time