Contact Center Agent - PRN

Norman Regional Health System; Norman (OK); On-site; USD 21,000 - 33,000; Part time

Job summary

Norman Regional Health System is seeking a PRN Front Desk Registrar to handle patient check-in/out, verify insurance, and collect payments. The role supports smooth clinic flow and accurate documentation, with an emphasis on customer service and accurate data entry.

Ideal candidates have a high school diploma, basic computer skills, and familiarity with electronic medical records. Previous healthcare office experience is preferred, with attention to detail and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Computer knowledge required.
• Prefer additional education in medical terminology, EMR training, or business classes.

Responsibilities

• Obtains patient and insurance information and is responsible for check in/out.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Manages documents appropriately.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Receives direction and ensures timely follow-through of assignments.

Skills

Patient check-in/out

Insurance verification

Customer relations

Telephone skills

Computer applications

Education

High school diploma or equivalent

EMR training / medical terminology

Tools

EMR software

Computer applications

Job description

• Obtains all patient and insurance information and responsible for check in/out patients.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Job Summary

• Obtains all patient and insurance information and responsible for check in/out patients.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Manages documents appropriately.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Education

• High school diploma or equivalent is required.
• Computer knowledge required.
• Prefer additional education in medical terminology, electronic medical record training, or business classes.

Experience

• One year clerical experience and six months health-care experience are required preferably in a similar role.
• Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
• Keyboard skills accurate 40 wpm.
• Expertise in customer relations, telephone skills and computer applications is required.

(Above requirements can be met by equivalent combination of education and experience).

Compensation

• $14.86-$24.27/hr depending on previous work experience.

Work Shift

Day

Position Type

PRN