Customer Service Coordinator

Baptist Memorial Health Care; Germantown (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Baptist Memorial Health Care in Germantown, Tennessee, is seeking a Medical Billing Specialist to ensure high customer satisfaction in patient interactions while processing appointments and maintaining accurate billing information.

The ideal candidate will have one year of experience with insurance billing, display excellent communication skills, and be proficient in medical terminology. This role demands a detail-oriented professional who can manage data entry and assist patients effectively.

Qualifications

• One year of current experience in insurance billing or medical collections.
• Excellent skills in communication, both verbally and in writing.
• Ability to maintain confidentiality and organized records.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Carries out daily cash balancing and internal control procedures.
• Maintains accurate billing information and assists patients with financial counseling.

Skills

Insurance billing knowledge

Customer relations

Medical terminology

Basic Windows applications

Education

Associates Degree or medical trade completion

Job description

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman\'s compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Experience

• One year\'s current experience with insurance billing and/or medical collection and medical terminology.

Education

• Minimum Required: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
• Preferred/Desired: Collegiate or medical trade completion. Associates Degree

Training / Special Skills

• Minimum Required: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
• Preferred/Desired: Proficient with 10-key.

Licensure

• None