Contact Center Agent

Norman Regional; Norman (OK); On-site; USD 20,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Short-term disability

Long-term disability

Life insurance

Paid time off

Paid holidays

Tuition reimbursement

Scholarship opportunities

Retirement plans

Free parking

Opportunities for advancement

Job summary

Norman Regional is seeking a Patient Access Clerk to support front desk operations in a busy clinic. You will check in/out patients, verify insurance, collect payments, and help maintain smooth clinic flow. You will manage documents accurately and provide feedback for process improvements.

Ideal candidates have a high school diploma, basic computer skills, and at least one year of clerical or health-care experience. Familiarity with medical terminology or EMR systems is a plus.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills required.
• Preferred education in medical terminology, EMR training, or business courses.
• One year clerical and six months health-care experience required.
• Excellent customer relations and telephone skills required.
• Accurate keyboard with 40 wpm.
• Experience in medical office or insurance processes preferred.

Responsibilities

• Obtains all patient and insurance information and check in/out patients.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Manages documents appropriately.
• Provides feedback for continuous improvement.
• Receives direction and ensures timely follow-through of assignments.

Skills

Customer relations

Telephone skills

Computer literacy

40 wpm keyboard

Healthcare experience

Clerical experience

Education

High school diploma

EMR training

Medical terminology education

Business courses

Tools

EMR systems

Microsoft Office

Medical billing software

Job description

Job Summary

• Obtains all patient and insurance information and responsible for check in/out patients.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Manages documents appropriately.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Qualifications

Education

• High school diploma or equivalent is required.
• Computer knowledge required.
• Prefer additional education in medical terminology, electronic medical record training, or business classes.

Experience

• One year clerical experience and six months health-care experience are required preferably in a similar role.
• Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
• Keyboard skills accurate 40 wpm.
• Expertise in customer relations, telephone skills and computer applications is required.

(Above requirements can be met by equivalent combination of education and experience).

Compensation/Benefits

• $14.86-$24.27/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.

Work Shift

Day

Position Type

Regular Full Time