Customer Service Coordinator

Baptist Memorial Health Care Corporation; Germantown (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Germantown, Tennessee, is seeking candidates for a role focused on ensuring high levels of customer satisfaction during patient interactions. The ideal candidate will have experience in medical billing, and possess excellent communication skills. Responsibilities include verifying insurance, maintaining accurate billing information, and providing financial counseling.

The position emphasizes customer relations, organization, and a professional demeanor in a fast-paced environment, with a minimum requirement of one year's medical billing experience.

Qualifications

• One year's experience with insurance billing and/or medical collection.
• Skill in communicating clearly and effectively in standard English.
• Ability to write legibly and record information accurately.

Responsibilities

• Verifies insurance, communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures.
• Maintains knowledge of insurance co-pays and workman's compensation.
• Maintains organized and confidential work environment.
• Assists patients with financial counseling when appropriate.

Skills

Customer relations skills

Medical terminology

Communication skills

Windows applications

Education

Associates Degree

Job description

Overview

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Experience

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None