Contact Center Administrator

Jobtailor; Medford (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in Medford, Oregon is seeking an organized administrative professional to handle contract activations and cancellations, bank reconciliations, and inter-company billing. You will research customer inquiries and review content for accuracy, supporting a fast-paced team.

The role emphasizes attention to detail, clear communication, and the ability to manage multiple priorities while learning basic accounting practices and Excel-based reporting.

Qualifications

• Strong eye for detail and accuracy in handling data and contracts.
• Clear, professional communication with customers and team members.
• Strong organizational skills with ability to manage multiple priorities.
• Basic accounting knowledge or willingness to learn accounting basics.
• Experience using Excel for data entry, tracking, and reporting; familiarity with ADP or Fabsoft is helpful but not required.
• Positive, team-oriented attitude and commitment to providing great customer service.

Responsibilities

• Process activations and cancellations of service contracts and other agreements.
• Reconcile store bank statements.
• Process inter-company billing for field stores.
• Research customer inquiries regarding contract activations and cancellations.
• Review content and make appropriate corrections when necessary.
• Other duties and complete special projects, as assigned.

Skills

Attention To Detail

Organizational Skills

Customer Service

Excel Proficiency

Basic Accounting Knowledge

Tools

Excel

ADP

Fabsoft

Job description

• Process activations and cancellations of service contracts and other agreements
• Reconcile store bank statements
• Process inter-company billing for field stores
• Research customer inquiries regarding contract activations and cancellations
• Review content and make appropriate corrections when necessary
• Other duties and complete special projects, as assigned.

Requirements

• Strong eye for detail and a knack for keeping information accurate and organized
• Ability to communicate clearly and professionally with customers and team members
• Strong organizational skills and ability to manage multiple priorities
• Basic accounting knowledge or a willingness to learn
• Experience using Excel for data entry, tracking, and reporting; familiarity with ADP or Fabsoft is helpful but not required
• Positive, team-oriented attitude and commitment to providing great customer service.

Core Competencies

Demonstrates strong organizational skills and attention to detail in processing service contracts, managing multiple priorities, and ensuring accurate data entry and reporting. Effective communication with customers and team members is essential for providing excellent customer service.

Highest-signal resume keywords

• Attention To Detail
• Organizational Skills
• Customer Service
• Basic Accounting Knowledge
• Excel Proficiency

ATS Optimization Keywords

Hard Skills

• Data Entry
• Contract Processing
• Reconciliation
• Billing
• Content Review

Soft Skills

• Clear Communication
• Team-Oriented Attitude
• Positive Attitude
• Ability To Manage Multiple Priorities

Industry Keywords

• Service Contracts
• Customer Inquiries
• Bank Statements
• Inter-Company Billing

Tools & Technologies

• Excel
• ADP
• Fabsoft