Customer Experience Professional

Jobtailor; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a seasoned Customer Service Specialist in New Jersey to lead the response to inquiries and complaints, resolve pricing, billing, and shipping issues, and maintain accurate Salesforce records. The role emphasizes proactive service, cross-functional collaboration, and customer retention through strategic communication and issue resolution.

Ideal candidates have 3–5 years of related experience, strong multitasking, diplomacy, and advanced computer skills, with Salesforce CRM

Qualifications

• 3–5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes.
• Excellent verbal, written, people, and diplomacy skills.
• Advanced computer and technical skills.
• Experience with Salesforce.com or another CRM is preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems and processes to independently resolve concerns.
• Offer proactive and efficient service to all customers.
• Enhance customer retention by anticipating and meeting evolving customer needs.
• Maintain adherence to order entry protocols.
• Build relationships across Sales, Supply Chain, Operations, Finance, and other organizational functions.
• Keep customer account details current in Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Perform other related duties and responsibilities as required or assigned.

Skills

Customer service skills

Salesforce proficiency

MS Office proficiency

Project management

Effective communication

Education

Bachelor's degree preferred

Tools

Salesforce.com

Microsoft Office

Job description

• Serve as the primary responder for customer inquiries and grievances
• Address and rectify issues related to pricing, billing, credits, payments, and shipping
• Navigate company systems and processes to independently resolve concerns
• Offer proactive and efficient service to all customers
• Enhance customer retention by anticipating and meeting evolving customer needs
• Maintain adherence to order entry protocols
• Build relationships across Sales, Supply Chain, Operations, Finance, and other organizational functions
• Keep customer account details current in Salesforce
• Contribute to training and development of new hires through job shadowing
• Perform other related duties and responsibilities as required or assigned

Requirements

• 3–5 years of related job experience
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes
• Basic experience with simple office/operational systems
• Excellent verbal, written, people, and diplomacy skills
• Advanced computer and technical skills
• Ability to strategically plan, organize, and prioritize tasks with minimal oversight
• Ability to craft and deliver effective multimodal communications for diverse audiences
• Ability to exercise sound judgment and make informed decisions independently
• Ability to handle customer issues professionally and decisively
• Prior industry experience is advantageous
• Experience with Salesforce.com or another CRM is preferred
• Proficiency with Microsoft Office Suite
• Strong customer service skills
• Bachelor's degree preferred

Core Competencies

Demonstrates strong customer service skills with the ability to manage inquiries and grievances effectively while utilizing Salesforce and Microsoft Office Suite. Capable of strategic planning, organization, and prioritization of tasks to enhance customer retention and support cross-functional collaboration.

Highest-signal resume keywords

• Customer Service Skills
• Salesforce.com Proficiency
• Microsoft Office Suite Proficiency
• Project Management
• Effective Communication

ATS Optimization Keywords

Soft Skills

• Verbal Communication
• Written Communication
• People Skills
• Diplomacy
• Sound Judgment

Industry Keywords

• Customer Retention
• Billing
• Payments
• Shipping
• Grievance Resolution