Account Resolution Analyst

Jobtailor; Virginia (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

Jobtailor in the United States is seeking a Billing Analyst who can manage complex billing inquiries, analyze receivables, and apply payments accurately while delivering outstanding customer service. You will document resolution activity, support quality reviews, develop procedures, and collaborate with agents and vendors to drive process improvements and cash-flow optimization.

The role requires strong Excel skills, detail orientation, and the ability to work independently or in a team.

Qualifications

• College degree or experience in accounting or insurance industry
• High school diploma or GED required
• Proficient use of Microsoft Word, Excel, email, web-enabled applications and database software
• Superior written and verbal communication skills
• Ability to perform collection activity while delivering exceptional customer service
• Ability to settle complex, sensitive customer issues
• Ability to work independently and in a team environment
• Good organization and prioritization skills
• Ability to analyze and compare information and explore alternative solutions
• Excellent research skills
• Ability to adapt to ambiguity, change, and changing priorities
• Ability to exercise sound judgment and make decisions
• Ability to build and maintain productive relationships with internal and external contacts

Responsibilities

• Support Agency Bill questions and resolve complex billing inquiries
• Manage receivables to maximize cash flow
• Analyze outstanding receivables and disputed premiums
• Document resolution activity
• Review accounts, validate overdue premiums, and manage accounts through resolution
• Research and analyze disputed billing transactions
• Apply payments accurately and resolve discrepancies
• Communicate billing status and changes to appropriate parties
• Investigate aged unallocated debits and credits
• Recognize agency trends and report anomalies to management
• Identify uncollectible premiums and determine appropriate action
• Negotiate within company guidelines and authority levels
• Handle complex accounts as a technical expert and resource for agents and business partners
• Assist with quality reviews and process improvement recommendations
• Develop or update procedures and training documents
• Assist with training facilitation
• Participate in strategic special projects involving customer experience, process optimization, and workflow transformation
• Coach and develop peers, business partners, and vendors
• Perform other duties as assigned

Skills

Billing analysis

Receivables management

Excel proficiency

Customer service

Analytical problem solving

Education

College degree or accounting/insurance experience

High school diploma or GED

Tools

Microsoft Word

Database software

Web-enabled applications

Job description

• Support Agency Bill questions and resolve complex billing inquiries
• Manage receivables to maximize cash flow
• Analyze outstanding receivables and disputed premiums
• Document resolution activity
• Review accounts, validate overdue premiums, and manage accounts through resolution
• Research and analyze disputed billing transactions
• Apply payments accurately and resolve discrepancies
• Communicate billing status and changes to appropriate parties
• Investigate aged unallocated debits and credits
• Recognize agency trends and report anomalies to management
• Identify uncollectible premiums and determine appropriate action
• Negotiate within company guidelines and authority levels
• Handle complex accounts as a technical expert and resource for agents and business partners
• Assist with quality reviews and process improvement recommendations
• Develop or update procedures and training documents
• Assist with training facilitation
• Participate in strategic special projects involving customer experience, process optimization, and workflow transformation
• Coach and develop peers, business partners, and vendors
• Perform other duties as assigned

Requirements

• College degree or experience in the accounting/insurance industry
• High school diploma/GED required
• Proficient use of Microsoft Word, Excel, email, web-enabled applications, and database software
• Superior written and verbal communication skills
• Ability to perform collection activity while delivering exceptional customer service
• Ability to settle complex, sensitive customer issues
• Ability to work independently and in a team environment
• Good organization and prioritization skills
• Ability to analyze and compare information and explore alternative solutions
• Excellent research skills
• Ability to adapt to ambiguity, change, strenuous demands, new situations, and changing priorities
• Ability to exercise sound judgment and make decisions
• Ability to build and maintain productive relationships with internal and external contacts

Core Competencies

Demonstrates expertise in managing complex billing inquiries and receivables while ensuring exceptional customer service. Proficient in analyzing financial data, resolving discrepancies, and developing training materials to enhance operational efficiency.

Highest-signal resume keywords

• Billing Inquiry Resolution
• Receivables Management
• Microsoft Excel Proficiency
• Customer Service Excellence
• Analytical Problem Solving

ATS Optimization Keywords

Hard Skills

• Billing Analysis
• Payment Application
• Disputed Transaction Research
• Quality Review
• Procedure Development

Soft Skills

• Superior Communication Skills
• Organizational Skills
• Team Collaboration
• Adaptability
• Judgment and Decision-Making

Industry Keywords

• Accounting
• Insurance
• Cash Flow Management
• Customer Experience
• Process Optimization

Tools & Technologies

• Microsoft Word
• Database Software
• Web-Enabled Applications