Customer Service Advisor

VELUX; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Meal vouchers

Comprehensive health and hospitalis at

Remote work 2 days per week

Employee discounts on VELUX products

Free coffee, tea and snacks

Job summary

VELUX Belgium is seeking a Customer Service Advisor to be a key contact for customers by phone and email, guiding them to the best product solutions and ensuring a standout customer experience around daylight and fresh air. You will liaise with dealers, installers and end users, building strong relationships while identifying commercial opportunities.

You will receive training on products and processes, work closely with After Sales and other departments, and enjoy a role in a growing

Qualifications

• To succeed in this role, a strong affinity with Customer Service is essential.
• Are fluent in French and Dutch, both written and spoken
• Are able to process information accurately
• Feel comfortable working with different systems and digital tools
• Work accurately when making decisions
• Adapt easily to new initiatives in a growing and fast-changing environment
• Are self-aware and comfortable receiving constructive feedback
• Recognise commercial opportunities during customer interactions and respond appropriately
• Are a true team player

Responsibilities

• Answering questions from our customers, dealers, installers and end users by phone and email
• Helping customers select the most suitable VELUX product for their needs
• Building positive relationships across the organisation to exchange information and follow up on customer requests
• Recognising commercial opportunities during customer interactions
• Understanding VELUX terms and conditions and communicating them clearly to customers
• Navigating systems and information tools to provide relevant and accurate information

Skills

French (Fluent)

Dutch (Fluent)

Active listening

Asking the right questions

Accurate information processing

Systems and digital tools

Team player

Job description

Customer Service Advisor – VELUX Belgium

Would you like to be part of a team providing solutions for better living environments for people around the world through daylight and fresh air through the roof? Are you service-minded and looking to work within a close-knit team in a growing international company? Then we might be a match.

At the VELUX Group, we give you the opportunity to grow, shape your own career and work in an international environment. You will become part of a market-leading company creating sustainable indoor living environments. We offer you a world of opportunities. If you have the drive to seize them.

We are looking for a:

Customer Service Advisor

Your challenges

As a Customer Service Advisor, you will be one of the main points of contact for VELUX Belgium by phone and email. Everything you do has one objective: providing our customers with the best possible experience around daylight and fresh air.

You will assist customers with questions about our products, services and ongoing orders. By listening carefully, asking the right questions and showing genuine involvement, you will help customers find the solution that best fits their needs.

You will also help customers who contact us with a problem by guiding them towards the appropriate solution.

If a question requires more technical expertise, your colleagues from After Sales Service are available to support you. Of course, you will receive thorough training to become familiar with our products.

Within Customer Service, you act as a link between different departments and will quickly get to know colleagues throughout the company.

Your main responsibilities

• Answering questions from our customers, dealers, installers and end users by phone and email
• Helping customers select the most suitable VELUX product for their needs
• Building positive relationships across the organisation to exchange information and follow up on customer requests
• Recognising commercial opportunities during customer interactions
• Understanding VELUX terms and conditions and communicating them clearly to customers
• Navigating systems and information tools to provide relevant and accurate information

Your qualifications

To succeed in this role, a strong affinity with Customer Service is essential. You are able to communicate with our different customer groups in a friendly, professional and effective way.

• Are a strong listener and know how to ask the right questions and summarise information in order to identify customer needs
• Are fluent in French and Dutch, both written and spoken
• Are able to process information accurately
• Feel comfortable working with different systems and digital tools
• Work accurately when making decisions
• Adapt easily to new initiatives in a growing and fast-changing environment
• Are self-aware and comfortable receiving constructive feedback
• Recognise commercial opportunities during customer interactions and respond appropriately
• Are a true team player

Your opportunity

At VELUX, you will become part of a market leader whose products and solutions positively impact millions of people.

VELUX has an ambitious growth strategy aimed at expanding the positive impact we have on the quality of life of homeowners around the world.

We also offer opportunities for further development. We believe that continuous learning and personal growth are essential to remain relevant in the future. For this reason, you will have the opportunity to participate in development initiatives within an environment that encourages feedback.

What we offer

We offer an attractive salary package together with a range of benefits:

• A modern and recently renovated working environment filled with daylight and fresh air
• 2 days of remote work per week
• Meal vouchers
• Comprehensive health and hospitalisation insurance for you and your family
• Free coffee, tea, fresh organic fruit and snacks at the office
• Employee discounts on VELUX products for you and your loved ones
• A supportive and enthusiastic team
• Opportunities for learning and professional development within an international company

Our company

For almost 80 years, the VELUX Group has created better living environments for people around the world by bringing daylight and fresh air through the roof.

Our product portfolio includes roof windows, modular skylights, decorative blinds, sun screening products and roller shutters, as well as installation and smart home solutions.

Our products contribute to creating healthy and sustainable indoor environments for living, working, learning and enjoying everyday life.

We operate globally, with sales and manufacturing activities in more than 38 countries and approximately 12,500 employees worldwide.

The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by non-profit foundations – THE VELUX FOUNDATIONS – and the founding family.