Consumer Services Representative I

Jobtailor; Massachusetts; On-site; USD 22,000 - 33,000; Full time

Job summary

Jobtailor is seeking a customer service specialist to be the primary contact for consumers, delivering outstanding support and troubleshooting products. You will log interactions in CRM and process orders and warranty replacements, while promoting products and maintaining brand integrity.

The ideal candidate has 1+ year of call center or retail experience, strong verbal and written communication, and the ability to handle 12+ calls per hour.

Qualifications

• Consumer Goods Customer Service experience
• Experience with Bluetooth, App, and Wi-Fi connectivity devices
• Proficient in Microsoft Office applications
• Able to handle 12+ calls per hour
• Authorized to work in the United States on a full-time basis

Responsibilities

• Serve as the primary contact for consumers
• Provide outstanding customer support and service
• Independently solve challenges with limited supervision
• Handle calls and emails efficiently and accurately
• Process sales orders and warranty replacements
• Log calls and emails into CRM
• Provide product specifications and features and benefits
• Check inventory and issue replacements or credits
• Respond to consumer emails
• Follow up with consumers including outbound calls
• Make product recommendations
• Demonstrate a favorable image of the organization and maintain brand integrity
• Meet or trend toward required KPIs

Skills

Customer service

Troubleshooting

Excellent verbal communication

Excellent written communication

Dependability

Problem solving

Customer support

12+ calls per hour

Education

High School Diploma

General Equivalency Degree

Tools

CRM (Kustomer / Oracle)

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

• Serve as the primary contact for consumers
• Provide outstanding customer support and service
• Independently solve challenges with limited supervision
• Handle incoming telephone calls and emails efficiently and accurately
• Troubleshoot products
• Process sales orders and warranty replacements
• Provide product specifications and product features and benefit information
• Check inventory and issue replacements and/or credit for damaged or defective products
• Log all calls and emails accurately into CRM (Kustomer or Oracle based)
• Respond to consumer emails
• Follow up with consumers, including making outbound calls
• Make recommendations to meet consumer needs and promote products
• Demonstrate a favorable image of the organization and maintain brand integrity
• Meet or trend toward required KPIs

Requirements

• Consumer Goods Customer Service experience
• Experience with Bluetooth, App, and Wi-Fi connectivity devices
• Excellent verbal and written communication skills
• Ability to understand and follow oral and written instructions
• Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point)
• Ability to sit for extended periods of time
• Ability to take 12+ calls per hour
• Must be dependable and prompt
• High School Diploma or General Equivalency Degree
• 1+ years in call center or retail experience
• Authorized to work in the United States on a full-time basis

Core Competencies

Demonstrates strong customer service skills with a focus on consumer goods, effectively troubleshooting products and processing sales orders while maintaining brand integrity. Proficient in CRM systems and Microsoft Office applications, with a proven ability to meet KPIs and provide accurate product information.

Highest-signal resume keywords

• Consumer Goods Customer Service Experience
• Troubleshooting Products
• CRM (Kustomer or Oracle)
• Microsoft Office Applications
• Bluetooth, App, and Wi-Fi Connectivity Devices

Hard Skills

• Troubleshooting Products
• Sales Order Processing
• Inventory Management
• KPI Achievement
• CRM Logging

Soft Skills

• Excellent Verbal Communication
• Excellent Written Communication
• Dependability
• Problem Solving
• Customer Support

Certifications & Qualifications

• High School Diploma
• General Equivalency Degree

Industry Keywords

• Consumer Goods
• Call Center Experience
• Retail Experience
• Product Specifications
• Warranty Replacements

Tools & Technologies

• Kustomer
• Oracle
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint