Consumer Resolution Specialist (Call Center) Norfolk, VA 23510 10/19/2026

Glasser, P.L.C.; Norfolk (VA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Glasser, P.L.C. is seeking a Consumer Resolution Specialist (Call Center) to work with consumers to develop payment plans and resolutions for outstanding debt. Bilingual Spanish is a PLUS!

The role requires 1-2 years of high-volume collections experience and knowledge of debt collection laws such as the FDCPA. You will handle assigned accounts, negotiate recovery strategies, and respond to consumer concerns with professionalism to de-escalate situations.

Qualifications

• 1-2 years of high-volume collections experience required.
• Knowledge of debt collection laws to include the FDCPA.
• Experience negotiating in a collections call center environment.

Responsibilities

• Knowledge of debt collection laws to include the FDCPA.
• Work assigned accounts to develop recovery strategies that work for consumers and clients.
• Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
• Proven time management and organization skills a must.
• Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
• Capability to communicate effectively both verbally and in writing.

Skills

Bilingual Spanish

Debt collection

Job description

Consumer Resolution Specialist (Call Center)

Position Description

The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.

Bilingual Spanish is a PLUS!

1-2 years of high-volume collections experience required.

Responsibilities:

• Knowledge of debt collection laws to include the FDCPA.
• Work assigned accounts to develop recovery strategies that work for consumers and clients.
• Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
• Proven time management and organization skills a must.
• Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
• Capability to communicate effectively both verbally and in writing.

Experience:

• Sales Experience
• Customer Service
• Call Center

All employment offers are conditioned on passing a preemployment drug screen and background check.

Type: Full-time Pay: $20.00 per HOUR