Bilingual Debt Resolution Specialist - Call Center

Glasser, P.L.C.; Norfolk (VA); Híbrido; USD 23 000 - 32 000; Tempo integral

Resumo da oferta

Glasser, P.L.C. is seeking a Consumer Resolution Specialist (Call Center) to work with consumers to develop payment plans and resolutions for outstanding debt. Bilingual Spanish is a PLUS!

The role requires 1-2 years of high-volume collections experience and knowledge of debt collection laws such as the FDCPA. You will handle assigned accounts, negotiate recovery strategies, and respond to consumer concerns with professionalism to de-escalate situations.

Qualificações

• 1-2 years of high-volume collections experience required.
• Knowledge of debt collection laws to include the FDCPA.
• Experience negotiating in a collections call center environment.

Responsabilidades

• Knowledge of debt collection laws to include the FDCPA.
• Work assigned accounts to develop recovery strategies that work for consumers and clients.
• Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
• Proven time management and organization skills a must.
• Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
• Capability to communicate effectively both verbally and in writing.

Conhecimentos

Bilingual Spanish

Debt collection

Descrição da oferta de emprego

Glasser, P.L.C. is seeking a Consumer Resolution Specialist (Call Center) to work with consumers to develop payment plans and resolutions for outstanding debt. Bilingual Spanish is a PLUS!

The role requires 1-2 years of high-volume collections experience and knowledge of debt collection laws such as the FDCPA. You will handle assigned accounts, negotiate recovery strategies, and respond to consumer concerns with professionalism to de-escalate situations.