Bilingual Spanish Call Center Rep/Debt Counselor - 2455 120425

ConServe; United States; On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Performance-based bonuses

Award-winning benefits packages

Flexible schedules

Growth opportunities

Job summary

ConServe, a long‑standing provider of accounts receivable management, is seeking remote Bilingual Representatives to manage delinquent accounts using a consultative approach. You will work in a fast‑paced environment from home, following ConServe’s standards and PPMS guidelines.

Fluency in Spanish and English is required. The role features 8‑hour shifts with some evenings, growth opportunities, flexible schedules, and performance‑based bonuses, with salary paid hourly from $21.00 to $22.00.

Qualifications

• High School Diploma or GED required.
• Fluency in Spanish and English required.
• Ability to work 8‑hour shifts with some evenings.

Responsibilities

• Obtain information from consumers to determine financial situation and determine solutions.
• Provide solutions to enable resolution of obligations administratively or voluntarily.
• Gather proper documentation and maintain follow‑up.
• Meet daily, weekly and monthly goals set by management.
• Document calls and navigate software, databases, and the internet.

Skills

Bilingual (Spanish/English)

Customer service

Phone support

Time management

Detail oriented

Education

High School Diploma or GED

Tools

Call center software

Job description

Remote

Salary Range: $21.00 To $22.00 Hourly

Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.

For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

Benefits

• Performance-based bonuses
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau’s Torch Award for Ethics

O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Position Summary

Our Bilingual Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.

Essential Duties & Responsibilities

• Obtain information from Consumers to determine current financial situation and determine solutions.
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily.
• Gather proper documentation from Consumers and maintain appropriate follow‑up.
• Meet daily, weekly and monthly goals as set by management at ConServe.
• Daily Productivity – make between 125-200 phone calls per day in a call center or remote work environment.
• Monthly Recoveries – achieve ConServe’s monthly targeted performance objectives for collections.
• Record Maintenance – proper management & updating of system to maximize contacts.
• Skip‑Tracing – assist in locating & contacting consumers or businesses.
• Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program.

Education Requirement

High School Diploma or GED

Skills & Requirements

• Work 8‑hour shifts consisting of three days starting between 8am and 9:30am EST and ending between 5pm and 6:30pm EST (shift must be 8hours) and two evenings from 12pm to 9pm EST.
• Occasional Saturday morning shift (optional).
• Fluently speak and converse in Spanish and English.
• Proficiently read and write in English.
• Proficiency in reading and writing in Spanish preferred.
• Strong verbal communication skills with ability to listen, persuade, negotiate and obtain resolution.
• Intermediate computer skills to document calls and navigate software, databases, and the internet.
• Strong organizational and time‑management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• Motivation to learn.
• Ability to work in a positive, collaborative manner with coworkers.
• Maintain confidentiality and high level of trustworthiness.
• Interaction with team members and customers in a professional manner while maintaining a safe work environment.
• Obtain and maintain Government Security Clearance (state/federal clearance process available).
• Obtain and maintain State Collections Licensure.
• Legally eligible to work in the United States.
• No conflicts of interest with ConServe or our Clients.