Consumer Relations Operations Associate I

FIS Management Services LLC; Eagan (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

FIS is seeking a Consumer Relations Associate in Eagan, MN to support accurate handling of consumer inquiries, disputes, and related processing activities. You will research issues, document case activity, and ensure timely resolution within established standards.

This role emphasizes attention to detail, ability to manage high-volume work, and collaboration with multiple teams in a regulated, service-driven environment.

Qualifications

• High school diploma or GED.
• Experience in consumer relations, customer service, financial services, operations processing, dispute resolution, or a related environment.
• Strong attention to detail with the ability to maintain accuracy while managing high-volume workloads.
• Ability to research issues, identify discrepancies, and apply appropriate resolution steps.
• Proficiency with Microsoft Office applications and the ability to learn and navigate multiple systems and tracking tools.

Responsibilities

• You will receive, review, process, and track consumer correspondence, documentation, and dispute-related requests in accordance with established procedures.
• You will research consumer inquiries and concerns to identify root causes and determine appropriate resolution paths.
• You will accurately document case activity, processing outcomes, and consumer information within company systems and tracking tools.
• You will prioritize time-sensitive and high-impact work while ensuring requests are completed within required service levels and compliance standards.
• You will communicate updates and elevate complex or unresolved issues to appropriate teams for guidance and resolution.

Skills

Attention to detail

Multitasking

Quick learner

Education

High school diploma or GED

Tools

Microsoft Office

Tracking tools

Job description

FIS is seeking a Consumer Relations Associate in Eagan, MN to support accurate handling of consumer inquiries, disputes, and related processing activities. You will research issues, document case activity, and ensure timely resolution within established standards.

This role emphasizes attention to detail, ability to manage high-volume work, and collaboration with multiple teams in a regulated, service-driven environment.