Consumer Relations Operations Specialist I

FIS; Eagan (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

FIS is seeking a detail-oriented Consumer Relations Processor to join our on-site team in Minnesota. You will review, sort, scan, and process consumer communications, ensuring accuracy and timely handling within established policies.

The role includes researching inquiries, documenting cases, and collaborating with leadership to address trends and issues. You will need strong communication, proficient use of MS Office, and the ability to work independently while supporting team coverage and

Qualifications

• High school diploma or GED required; additional education or equivalent work experience preferred.
• Previous experience in consumer relations, customer service, document processing, or related operations preferred.
• Ability to follow detailed procedures, meet deadlines and manage high-volume work accurately.
• Strong attention to detail and commitment to quality.
• Strong written and verbal communication skills.

Responsibilities

• Receive, review, sort, scan, import, and process Consumer Relations mail and documentation following procedures.
• Prioritize critical Consumer Relations work types including regulatory, legal, and disposition-related items.
• Research consumer inquiries and disputes to identify root causes and resolution paths.
• Document consumer information and case details accurately in systems and tracking tools.
• Ensure requests are handled within required timelines and compliant with policies and regulatory expectations.
• Escalate complex issues to appropriate resources and maintain confidentiality.

Skills

Attention to detail

Customer service

MS Office

Education

High school diploma or GED

Tools

MS Office

Internal systems

Scanners

Job description

FIS is seeking a detail-oriented Consumer Relations Processor to join our on-site team in Minnesota. You will review, sort, scan, and process consumer communications, ensuring accuracy and timely handling within established policies.

The role includes researching inquiries, documenting cases, and collaborating with leadership to address trends and issues. You will need strong communication, proficient use of MS Office, and the ability to work independently while supporting team coverage and