Consumer Relations Associate | Detail-Oriented Support

FIS; Eagan (MN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Collaborative environment

Growth opportunities

Job summary

FIS in Eagan, MN is seeking a Consumer Relations Associate to support timely handling of consumer inquiries, disputes, and related processing. You will research issues, document case activity, and ensure requests meet timelines and quality standards in a detail-oriented environment.

The role emphasizes accuracy, able to manage multiple priorities, and delivering exceptional service while handling sensitive information.

Qualifications

• High school diploma or GED is required.
• Experience in consumer relations, customer service or related fields.
• Ability to manage high-volume workloads with accuracy.
• Proficiency with Microsoft Office and ability to learn multiple systems.
• Experience in financial services or regulated environments is a plus.

Responsibilities

• Receive, review, process, and track consumer correspondence and dispute-related requests.
• Research inquiries to identify root causes and determine resolution paths.
• Document case activity and outcomes in company systems.
• Prioritize time-sensitive work while ensuring service levels and compliance.
• Communicate updates and escalated issues to appropriate teams.

Skills

Customer service

Attention to detail

Dispute resolution

Multitasking

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

FIS in Eagan, MN is seeking a Consumer Relations Associate to support timely handling of consumer inquiries, disputes, and related processing. You will research issues, document case activity, and ensure requests meet timelines and quality standards in a detail-oriented environment.

The role emphasizes accuracy, able to manage multiple priorities, and delivering exceptional service while handling sensitive information.