Customer Service Representative II

FIS; United States; Hybrid; USD 35,000 - 45,000; Full time

Job summary

FIS is seeking a Customer Service Associate to provide exceptional service to high-value clients across banking, payments, and investments. The role involves resolving issues via telephone, instant messaging, and email, while maintaining a professional rapport with customers.

Qualifications include a high school diploma or GED, excellent verbal and written communication skills, and experience in a fast-paced call center environment. The position is hybrid, remote, or on-site as applicable.

Qualifications

• High school diploma or GED.
• Ability to work in a fast-paced, high-volume call center environment.
• Excellent verbal and written communication skills.
• Above-average computer abilities.
• Preferable banking and call center experience.

Responsibilities

• Deliver excellent customer service to high-value clients.
• Assist with account and product inquiries.
• Establish and maintain a professional rapport with each client.
• Process payments accurately and efficiently.
• Work a flexible schedule, Monday-Sunday 8:00 a.m.–8:00 p.m. CST.

Skills

Excellent verbal communication

Excellent written communication

Computer abilities

Customer service skills

Ability to work in a high-volume environment

Education

High school diploma or GED

Job description

About the Role

As a Customer Service Associate – Consumer, you will provide exceptional customer service to high-value clients across FIS’s core markets, including banking, payments, and investments. You will resolve support issues via telephone, instant messaging, and email while maintaining a professional rapport with each customer.

Responsibilities

• Deliver excellent customer service to high‑value clients.
• Assist with account and product inquiries and perform account maintenance.
• Establish and maintain a professional rapport with each client.
• Process payments accurately and efficiently.
• Work a flexible schedule, Monday‑Sunday 8:00a.m.–8:00p.m. CST (schedule may vary).

Qualifications

• High school diploma or GED.
• Ability to work in a fast‑paced, high‑volume call center environment.
• Excellent verbal and written communication skills.
• Above‑average computer abilities.
• Preferable banking and call center experience.

Compensation & Location

Entry‑level pay; hybrid, remote, or on‑site as applicable.