Remote Customer Care Specialist – Consumer Relations I

AppFolio; United States; Remote; USD 2,934,000 - 3,596,000; Full time

Job summary

AppFolio is Remote and seeks a Consumer Relations Specialist I to handle consumer inquiries and disputes, partnering to resolve screening‐related issues. The role emphasizes empathy, accuracy, and professional interaction.

The ideal candidate demonstrates excellent judgment, attention to detail, and the ability to navigate a highly regulated environment while protecting privacy and confidentiality.

Qualifications

• Exceptional customer service skills in a regulated background.
• Ability to maintain compliance and confidentiality in handling consumer data.
• Clear written and verbal communication with meticulous attention to detail.

Responsibilities

• Be the first contact for consumer requests via phone, email, and case queues.
• Understand and apply all relevant laws related to background screening and AppFolio's processes.
• Prioritize cases, manage a full caseload, and meet timelines and compliance requirements.

Skills

Customer service

Regulatory compliance

Written communication

Verbal communication

Multitasking

Attention to detail

Education

FCRA Basic Certificate

Job description

AppFolio is Remote and seeks a Consumer Relations Specialist I to handle consumer inquiries and disputes, partnering to resolve screening‐related issues. The role emphasizes empathy, accuracy, and professional interaction.

The ideal candidate demonstrates excellent judgment, attention to detail, and the ability to navigate a highly regulated environment while protecting privacy and confidentiality.