Consumer Loan Specialist - Office

WESTconsin Credit Union; Altoona (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

11 Paid Holidays

Student Loan Repayment Program

Annual Healthy Living Fund

Job summary

WESTconsin Credit Union in Wisconsin is seeking a dedicated consumer lending professional to originate loans across in-person, phone, and electronic platforms while delivering consistent, high-quality service to members.

You will review credit reports, educate members on credit health, and help with loan options, refinancing, and payment solutions to support financial wellness and member relationships in the community.

Qualifications

• Customer service or teller experience preferred.
• Sales emphasis to meet member needs.
• Strong communication and interpersonal skills.

Responsibilities

• Originate consumer loans across platforms with high service quality.
• Review and analyze loan applications and credit information.
• Educate members on loan options and credit health to support financial wellness.
• Open and maintain member accounts and onboarding processes.
• Stay current with lending guidelines and procedures to assist members during the loan process.

Skills

Customer service experience

Sales oriented

Strong communication

Computer skills

Education

High School Diploma/equivalent

Tools

Computer skills

Job description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference.

Ready to make an impact? Let’s grow together!

What You’ll Be Doing

• Takes steps to enhance membership value by actively recommending appropriate products and services to members, based upon their financial needs and goals
• Efficiently originate consumer loans on all platforms (in-person, phone, electronic) for new and existing members while delivering consistent, high-quality service and experience
• Utilize strong interview techniques and communication skills to complete accurate applications in an efficient
• Review and analyze credit reports, educate members on their credit report, including ways to improve credit ratings and financial wellness
• Calculate appropriate DNR and DMV fees for collateral registration and communicate and obtain appropriate documentation for filing of registration fees
• Approve loans within lending authority, present loans outside of lending authority for consumer loan underwriter approval
• Understand requirements and parameters for account maintenance including name and contact information changes and all consumer loan servicing functions and capabilities
• Problem solve and assist with member payment solutions including loan deferrals, lowering payments and/or refinance options and improving financial wellness
• Set and monitor personal goals, production goals and work independently to ensure successful completion of personal goals
• Stay current and utilize knowledge of lending guidelines, policies and procedures to anticipate needs and advise members during complete consumer loan process
• Identify and inform/educate member of loan details and/or documents needed during course of application and closing process
• Determine and disclose loan term options, educate member on features and benefits of loan protection products, verify member understanding of all loan details, terms, and product features
• Open new membership accounts and actively builds member relationships through member follow-up and onboarding; conduct maintenance on accounts, as needed
• Provides notary services and be bondable
• Actively participates in proactive member outreach initiatives and community events
• Opens and closes office; and understands alarm security system and robbery procedures

What You’ll Need To Be Successful

• High School Diploma/equivalent
• 2 years of customer service or teller consumer lending experience preferred, with a sales emphasis
• Strong communication and computer skills

Why Choose WESTconsin

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Salary
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays

Visit WESTconsin Careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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