Lead MSR

WESTconsin Credit Union; Eau Claire (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Healthy Living Fund

Student loan repayment

401(k) match

Job summary

WESTconsin Credit Union in Eau Claire, WI is seeking qualified applicants to support member services and cash handling operations. You will help members with financial needs, process transactions, and participate in cash management tasks in a team-focused environment.

The role emphasizes accuracy, security, and collaboration, offering a path to develop skills in vault operations, reporting, and customer care within a community-focused credit union.

Qualifications

• High school diploma or GED required.
• 2 years of customer service and/or cash handling preferred.

Responsibilities

• Recommend products and services to members based on their financial needs and goals.
• Collaborate with Office Supervisor for coaching and team development.
• Assist employees with error resolution and resolve member/employee concerns.
• Monitor and manage office cash supplies and weekly cash orders.
• Complete monthly reporting including ATM inspections and end-of-month drawer reporting.
• Act as vault custodian handling ATM, recycler, and cash shipments from the Federal Reserve.
• Serve in MSR or MSR II roles as outlined in the MSR/MSR II descriptions.

Skills

Customer service

Cash handling

Education

High school diploma

Job description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

• Takes steps to enhance membership value by actively recommending appropriate products and services to members, based upon their financial needs and goals.Recommends policy and procedure changes and additions to create a fast and efficient loan process.
• Collaborates with Office Supervisor with guidance/feedback, observations, coaching, meetings, and team development
• Assist employees with error resolution - resolve member/employee concerns/discrepancies
• Monitor and manage office cash supplies, including weekly cash orders
• Completes monthly reporting - ATM inspections, end of month drawer reporting, security checks, mutilated cash, etc.
• Act as vault custodian- handling ATM, Recycler machine, and managing cash shipments from Federal Reserve
• Serves as needed in either the MSR or MSR II role as outlined in the MSR and MSR II job descriptions

WhatYou’ll Need to Be Successful:

• High school diploma or general education degree required
• 2 years of customer service and/or cash handling experience preferred

Why Choose WESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Impressive 401(k) Contribution and Match Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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