Consumer Loan Specialist - Office

WESTconsin Credit Union; Altoona (PA); Vor Ort; USD 35.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Healthy Living Fund

Student loan repayment

401(k) match

Zusammenfassung

WESTconsin Credit Union is seeking a member-focused professional to originate consumer loans across all channels (in-person, phone, electronic) while delivering consistent, high-quality service and experience.

You will review credit reports, educate members on credit health and strategies to improve financial wellness, and assist with account maintenance and loan servicing. Notary service and community outreach are part of the role.

Qualifikationen

• High School Diploma or equivalent is required.
• 2 years of customer service or teller consumer lending experience preferred, with a sales emphasis.
• Strong communication and computer skills are required.

Aufgaben

• Takes steps to enhance membership value by recommending appropriate products and services to members.
• Originate consumer loans on all platforms (in-person, phone, electronic) with high-quality service.
• Review and analyze credit reports and educate members on credit improvement and financial wellness.
• Handle account maintenance tasks including changes to name or contact information, and servicing functions.
• Provide notary services and be bondable.
• Participate in proactive member outreach and community events.

Kenntnisse

Customer service experience

Teller/consumer lending experience

Strong communication skills

Computer skills

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

AtWESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference.

Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

Takes steps to enhance membership value by actively recommending appropriate products and services to members, based upon their financial needs and goals

Efficiently originate consumer loans on all platforms (in-person, phone, electronic) for new and existing members while delivering consistent, high-quality service and experience

Utilize strong interview techniques and communication skills to complete accurate applications in an efficient

Review and analyze credit reports, educate members on their credit report, including ways to improve credit ratings and financial wellness

Calculate appropriate DNR and DMV fees for collateral registration and communicate and obtain appropriate documentation for filing of registration fees

Approve loans within lending authority, present loans outside of lending authority for consumer loan underwriter approval

Understand requirements and parameters for account maintenance including name and contact information changes and all consumer loan servicing functions and capabilities

Problem solve and assist with member payment solutions including loan deferrals, lowering payments and/or refinance options and improving financial wellness

Set and monitor personal goals, production goals and work independently to ensure successful completion of personal goals

Stay current and utilize knowledge of lending guidelines, policies and procedures to anticipate needs and advise members during complete consumer loan process

Identify and inform/educate member of loan details and/or documents needed during course of application and closing process

Determine and disclose loan term options, educate member on features and benefits of loan protection products, verify member understanding of all loan details, terms, and product features

Open new membership accounts and actively builds member relationships through member follow-up and onboarding; conduct maintenance on accounts, as needed

Provides notary services and be bondable

Actively participates in proactive member outreach initiatives and community events

Opens and closes office; and understands alarm security system and robbery procedures

WhatYou’ll Need to Be Successful:

• High School Diploma/equivalent
• 2 years of customer service or teller consumer lending experience preferred, with a sales emphasis
• Strong communication and computer skills

Why ChooseWESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Impressive 401(k) Contribution and Match Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.