MSR II

WESTconsin Credit Union; Town of Baldwin (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) contribution/match

Paid time off

11 paid holidays

Job summary

WEST Credit Union is seeking a friendly Teller to serve members with accurate cash handling and confidential service. You will open accounts, explain products, and help resolve questions while representing the credit union professionally.

Required are a high school diploma and a proven customer service background, plus strong communication skills. The role includes every other Saturday and growth opportunities in a supportive team.

Qualifications

• Proven track record in customer service.
• Excellent verbal and written communication skills.
• Proficiency in basic computer, data entry and typing skills.

Responsibilities

• Represent the Credit Union to members in a friendly, positive, and professional manner.
• Provide prompt, efficient, confidential, and accurate service in the processing of Teller transactions.
• Open new share accounts (savings, checking, money market, certificate, etc.).
• Provide savings, loan, and other product features and information.
• Respond to members' requests, problems, and complaints, and direct them as needed.
• Learn to recognize member needs and present services appropriately.

Job description

At WEST Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture-then you're in the right place! We're more than just a credit union; we strive to make a real difference. Ready to make an impact? Let's grow together!

What You'll Be Doing

• Represent the Credit Union to members in a friendly, positive, and professional manner
• Provide prompt, efficient, confidential, and accurate service in the processing of Teller transactions
• Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts)
• Provide savings, loan, and other product features, benefits, and information
• Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution
• Learn to recognize member's needs for services, and presents and refers them appropriately

What You'll Need To Be Successful

• High school diploma or equivalent
• Proven track record in customer service
• Proficiency in basic computer, data entry and typing skills is required
• A positive attitude, professional image, and self-motivation are essential
• Excellent verbal and written communication skills are required
• This includes every other Saturday rotation

Why Choose WESTconsin

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Pay
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.