Consumer Loan Servicing & Escrow Specialist

GBC Bank; Greenfield (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

GBC Bank in Indiana is seeking a Consumer Loan Servicing Specialist to perform routine clerical duties across loan products, with focus on consumer loans both real estate and non-real estate. Responsibilities include escrow analysis, insurance tracking, processing loan payments and advances, and maintaining accurate customer records.

The role emphasizes strong attention to detail, compliance with banking policies, and providing responsive service to customers and loan officers while supporting

Qualifications

• High school diploma or equivalent; related training or experience in lending preferred.
• Basic knowledge of lending terms, products, and compliance with banking regulations.
• Proficiency in basic computer and software applications required.

Responsibilities

• Process consumer, commercial and real estate loan payments and advances.
• Perform escrow analyses and manage escrow distributions for insured loans.
• Track and maintain insurance on secured loan files; respond to insurance inquiries.
• Maintain customer records and respond to inquiries about balances and payoff requests.
• Prepare notices, statements, and routine correspondence; ensure filing and scanning accuracy.

Skills

Customer service

Interpersonal communication

Attention to detail

Problem solving

Notary (optional)

Education

High school diploma

Tools

Word processing

Spreadsheet

Office software

Job description

GBC Bank in Indiana is seeking a Consumer Loan Servicing Specialist to perform routine clerical duties across loan products, with focus on consumer loans both real estate and non-real estate. Responsibilities include escrow analysis, insurance tracking, processing loan payments and advances, and maintaining accurate customer records.

The role emphasizes strong attention to detail, compliance with banking policies, and providing responsive service to customers and loan officers while supporting