Consumer Collections Specialist — Commission & Benefits

ARMStrong Insurance Services; Oregon; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability coverage

401(k) with company match

Paid time off (18 days/year)

Paid holidays (7 + 2 floating)

Job summary

ARMStrong Insurance Services is seeking a Consumer Collections Specialist to contact consumers regarding past-due accounts, negotiate payment plans, and maintain accurate records in compliance with FDCPA and company policies.

This role offers $17 per hour plus commission/bonuses, with excellent benefits including health, dental, vision, life, and disability coverage, a 401(k) with company matching, and generous paid time off from 18 days per year. Equal opportunity employer.

Qualifications

• Previous collections or customer service experience preferred.
• Strong communication and negotiation skills.
• Ability to remain professional and empathetic during challenging conversations.

Responsibilities

• Contact consumers via phone, email, and mail regarding past-due accounts.
• Negotiate payment plans in accordance with company policies.
• Document all communications and account updates accurately.
• Adhere to federal and state collection laws, including FDCPA.
• Meet performance goals and maintain high customer service standards.

Skills

Negotiation

Communication

Customer service

Job description

ARMStrong Insurance Services is seeking a Consumer Collections Specialist to contact consumers regarding past-due accounts, negotiate payment plans, and maintain accurate records in compliance with FDCPA and company policies.

This role offers $17 per hour plus commission/bonuses, with excellent benefits including health, dental, vision, life, and disability coverage, a 401(k) with company matching, and generous paid time off from 18 days per year. Equal opportunity employer.