Insurance Collections Specialist: Law & Debt Recovery

ARMStrong Insurance Services; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision, life and long‑

401(k) with company matching

18 days paid time off

Job summary

ARMStrong Insurance Services in Dallas, TX is seeking a Law Collector to contact consumers about past-due accounts, negotiate payment plans, and maintain accurate records in compliance with company policies and FDCPA regulations.

The role emphasizes professional, empathetic communication and strict adherence to collection laws while meeting performance targets and delivering strong customer service.

Qualifications

• Previous collections or customer service experience preferred.
• Strong communication and negotiation skills.
• Ability to remain professional and empathetic during challenging conversations.

Responsibilities

• Contact consumers via phone, email, and mail regarding past-due accounts.
• Negotiate payment plans in accordance with company policies.
• Document all communications and account updates accurately.
• Adhere to federal and state collection laws, including FDCPA.
• Meet performance goals and maintain high customer service standards.

Skills

Communication skills

Negotiation skills

Empathy

Professionalism

Job description

ARMStrong Insurance Services in Dallas, TX is seeking a Law Collector to contact consumers about past-due accounts, negotiate payment plans, and maintain accurate records in compliance with company policies and FDCPA regulations.

The role emphasizes professional, empathetic communication and strict adherence to collection laws while meeting performance targets and delivering strong customer service.