Consumer Collections Pro - Commission & Generous PTO

ARMStrong Insurance Services, Inc.; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

18 days paid time off

Paid holidays and time off

Job summary

ARMStrong Insurance Services, Inc. in the United States is seeking a Consumer Collections Specialist to contact consumers regarding past-due accounts, negotiate payment plans, and maintain accurate records in line with FDCPA and company policy.

You will communicate by phone, email, and mail, document all interactions, and strive to meet performance goals while delivering professional, empathetic service. Prior collections or customer service experience is preferred; bilingual skills are a plus.

Qualifications

• Previous collections or customer service experience preferred.
• Strong communication and negotiation skills.
• Ability to remain professional and empathetic during challenging conversations.

Responsibilities

• Contact consumers via phone, email, and mail regarding past-due accounts
• Negotiate payment plans in accordance with company policies
• Document all communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals and maintain high customer service standards

Skills

Communication skills

Negotiation skills

Bilingual skills (nice to have)

Job description

ARMStrong Insurance Services, Inc. in the United States is seeking a Consumer Collections Specialist to contact consumers regarding past-due accounts, negotiate payment plans, and maintain accurate records in line with FDCPA and company policy.

You will communicate by phone, email, and mail, document all interactions, and strive to meet performance goals while delivering professional, empathetic service. Prior collections or customer service experience is preferred; bilingual skills are a plus.