Collections Specialist: Commission-Based Pay & Impact

Above Lending; Boulder (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision programs

Generous PTO

401(k) matching program

Paid parental leave

Job summary

Above Lending is seeking a Consumer Collections Agent to engage with clients on their financial goals. Responsibilities include reviewing delinquent accounts, contacting clients for repayment solutions, and negotiating plans. A strong understanding of financial products and at least 2 years in consumer collections is required.

Competitive compensation includes base pay and commission, along with generous PTO and employer health contributions. Join a team that values customer service and client confidentiality in Boulder, Colorado.

Qualifications

• Minimum of 2 years’ experience in consumer collections.
• Strong understanding of financial products, services, and regulations.
• High level of integrity and commitment to maintaining client confidentiality.

Responsibilities

• Review and analyze delinquent accounts for resolution.
• Contact clients via phone and email for repayment solutions.
• Negotiate repayment plans with clients.

Skills

Verbal and written communication skills

Negotiation

Analytical skills

Problem-solving skills

Proficiency in Microsoft Office Suite

CRM software experience

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in a related field

Job description

Above Lending is seeking a Consumer Collections Agent to engage with clients on their financial goals. Responsibilities include reviewing delinquent accounts, contacting clients for repayment solutions, and negotiating plans. A strong understanding of financial products and at least 2 years in consumer collections is required.

Competitive compensation includes base pay and commission, along with generous PTO and employer health contributions. Join a team that values customer service and client confidentiality in Boulder, Colorado.