Collections Specialist (Experienced)

ARMStrong Insurance Services, Inc.; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

18 days paid time off

Paid holidays and time off

Job summary

ARMStrong Insurance Services, Inc. in the United States is seeking a Consumer Collections Specialist to contact consumers regarding past-due accounts, negotiate payment plans, and maintain accurate records in line with FDCPA and company policy.

You will communicate by phone, email, and mail, document all interactions, and strive to meet performance goals while delivering professional, empathetic service. Prior collections or customer service experience is preferred; bilingual skills are a plus.

Qualifications

• Previous collections or customer service experience preferred.
• Strong communication and negotiation skills.
• Ability to remain professional and empathetic during challenging conversations.

Responsibilities

• Contact consumers via phone, email, and mail regarding past-due accounts
• Negotiate payment plans in accordance with company policies
• Document all communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals and maintain high customer service standards

Skills

Communication skills

Negotiation skills

Bilingual skills (nice to have)

Job description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.

Brown and Joseph is seeking a Consumer Collections Specialist as we continue to grow our team! This position will be responsible for contacting consumers regarding outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while upholding company standards and regulatory compliance.

Job Responsibilities:

• Contact consumers via phone, email, and mail regarding past-due accounts
• Negotiate payment plans in accordance with company policies
• Document all communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals and maintain high customer service standards

Job Requirements:

• Previous collections or customer service experience preferred
• Strong communication and negotiation skills
• Ability to remain professional and empathetic during challenging conversations
• Basic computer proficiency and ability to learn new systems
• Bilingual skills are a plus, but not mandatory/required

Compensation and Benefits:

• $17 per hour PLUS commission and bonuses
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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