Consumer Banking Growth & Performance Lead

Bank of America Corporation; East Hartford (CT); On-site; USD 140,000 - 177,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Benefits eligible

Paid time off

Job summary

Bank of America is seeking a Managerial role to drive market performance through strategic planning, client experience improvements, and workforce optimization. You will analyze client and associate trends, provide actionable feedback to leaders, and support training initiatives to elevate brand representation and client relationships.

Qualifications include 5+ years in program management, proven ability to design execution programs, and strong cross-functional collaboration skills.

Qualifications

• 5+ years of program and project management experience.
• 5+ years’ experience in relatable and effective execution program design.
• Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution-oriented organization.
• Demonstrated ability to collaborate effectively across multiple stakeholders.
• Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact.

Responsibilities

• Develops and implements competitive performance plans.
• Provides timely feedback on client experience and market strategy opportunities to drive continuous improvement.
• Analyzes client and associate trends to identify opportunities for deepening relationships and enhancing service delivery.
• Applies talent analytics to progress hiring, resource planning, performance management, and retention of top talent.
• Supports training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience.

Skills

Influence

Issue Management

Policies Procedures and Guidelines mgm

Process Management

Risk Management

Business Operations Management

Customer and Client Focus

Decision Making

Executive Presence

Leadership Development

Business Continuity Management

Controls Management

Monitoring Surveillance and Testing

Problem Solving

Process Mapping

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Managerial role to drive market performance through strategic planning, client experience improvements, and workforce optimization. You will analyze client and associate trends, provide actionable feedback to leaders, and support training initiatives to elevate brand representation and client relationships.

Qualifications include 5+ years in program management, proven ability to design execution programs, and strong cross-functional collaboration skills.