Construction Tech Customer Experience Lead

ASSA ABLOY Group; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

ASSA ABLOY Global Solutions in Plano, TX is seeking a Customer Excellence Specialist to manage customer success, onboarding, and training for Biosite solutions. You will build trusted relationships with B2B clients, drive adoption, and coordinate with internal teams to resolve issues and enhance satisfaction.

The role requires around 30% travel to customer sites and construction environments; hands-on training and site visits are essential. A background in construction tech or SaaS is a plus.

Qualifications

• 1+ years in customer success, account management, or related role.
• Experience supporting B2B customers.
• Experience delivering training, onboarding, or product demos preferred.
• Construction tech, SaaS, software or technology industry experience is a plus.

Responsibilities

• Build trusted relationships with customers as primary contact.
• Engage customers to identify needs and maximize adoption of Biosite solutions.
• Deliver exceptional customer experience through timely communication and follow-through.
• Partner with internal teams to advocate for customer needs and drive outcomes.
• Lead onboarding activities and training sessions for customers.
• Guide customers through best practices for long-term success.
• Diagnose and resolve issues related to software, integrations, hardware, and UX.
• Visit customer sites to support implementations and relationships.

Skills

Customer success

Account management

B2B

Training

Technical support

SaaS

Tools

CRM (Salesforce)

Ticketing systems

Job description

ASSA ABLOY Global Solutions in Plano, TX is seeking a Customer Excellence Specialist to manage customer success, onboarding, and training for Biosite solutions. You will build trusted relationships with B2B clients, drive adoption, and coordinate with internal teams to resolve issues and enhance satisfaction.

The role requires around 30% travel to customer sites and construction environments; hands-on training and site visits are essential. A background in construction tech or SaaS is a plus.