Construction Project Coordinator: Retail & Service Focus

claytonhomes; Jasper (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Vision benefits

401(k) with company matching

Paid time off

Paid holidays

Parental leave

Employee Assistance Program

Volunteer time off

Job summary

Clayton is seeking a Construction Project Coordinator to support our retail team in completing construction projects and delivering world-class service. The role reports to the Home Center General Manager and covers field construction management, permitting, walk-throughs, and coordination with service providers.

You will assist in scheduling, paperwork, and coordinating with contractors and customers, with emphasis on maintaining strong customer relations and keeping projects on track.

Qualifications

• Strong verbal communication skills.
• Knowledge of construction.
• Strong customer relations skills.
• Ability to work in a team environment.
• Reliable and dependable attributes.
• Strong organizational and time management skills.
• Intermediate computer skills.
• Ability to learn company software.
• Excellent phone skills.
• Ability to learn a general understanding of the retail environment.
• Professional demeanor and appearance.
• Ability to pass criminal background check as well as post-offer drug screen.
• Two-year degree preferred.

Responsibilities

• Completes all bill-backs with factories and related paperwork.
• Processes contractor bills.
• Responsible for customer files.
• Assist in obtaining permits.
• Following up with contractors as well as customers for service calls and collecting all necessary paperwork.
• Managing the Home Centers Net Promoter Score (NPS - Customer Service).
• Schedule set-up and delivery and other service-related items with contractors and customers.
• Follow-up with customers utilizing various contact methods, including home visits.
• Merchandising the retail location and homes, including but not limited to moving furniture, décor and cleaning homes.
• Assist in preparation for audits.
• Actively partner with manager on all exceptions and questions.
• Protect company assets.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required.
• Perform other duties as assigned or delegated by manager.

Skills

Verbal communication

Construction knowledge

Customer relations

Team player

Reliability

Organizational skills

Time management

Phone skills

Retail environment knowledge

Professional demeanor

Physical ability to lift/move

Background check clearance

Two-year degree preferred

Education

Associate degree preferred

Job description

Clayton is seeking a Construction Project Coordinator to support our retail team in completing construction projects and delivering world-class service. The role reports to the Home Center General Manager and covers field construction management, permitting, walk-throughs, and coordination with service providers.

You will assist in scheduling, paperwork, and coordinating with contractors and customers, with emphasis on maintaining strong customer relations and keeping projects on track.