Construction Customer Support Specialist

Smart Care Solutions; California; Hybrid; USD 34,000 - 45,000; Full time

Job summary

Smart Care Equipment Solutions in Anaheim, CA is seeking a Customer Service Agent to handle sales and service inquiries and to enter data in real time to support service delivery.

The role emphasizes strong communication, multitasking, and teamwork across dispatch, billing, parts, and field management to ensure quick issue resolution. 8-5, M-F, $25-33/hr DOE; construction industry experience preferred.

Qualifications

• High school diploma or equivalent is required.
• 1+ years’ customer service experience in the construction industry preferred.
• No immigration sponsorship offered for this role.

Responsibilities

• Respond to inbound customer calls concerning sales or service inquiries
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Determine type of service request, geography, warranty and equipment information based on customer request
• Track and code customer inquiries and complaints and follow-up as necessary
• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
• Make outbound calls as needed to obtain information and provide responses to customer inquiries

Skills

Customer service

Communication

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

Windows OS

Proprietary software

Job description

Smart Care Equipment Solutions in Anaheim, CA is seeking a Customer Service Agent to handle sales and service inquiries and to enter data in real time to support service delivery.

The role emphasizes strong communication, multitasking, and teamwork across dispatch, billing, parts, and field management to ensure quick issue resolution. 8-5, M-F, $25-33/hr DOE; construction industry experience preferred.