Customer Service Representative

Superior Service, Corp.; California; Hybrid; USD 34,000 - 45,000; Full time

Job summary

Smart Care Equipment Solutions in Anaheim, CA is seeking a Customer Service Agent to handle sales and service inquiries and to enter data in real time to support service delivery.

The role emphasizes strong communication, multitasking, and teamwork across dispatch, billing, parts, and field management to ensure quick issue resolution. 8-5, M-F, $25-33/hr DOE; construction industry experience preferred.

Qualifications

• High school diploma or equivalent is required.
• 1+ years’ customer service experience in the construction industry preferred.
• No immigration sponsorship offered for this role.

Responsibilities

• Respond to inbound customer calls concerning sales or service inquiries
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Determine type of service request, geography, warranty and equipment information based on customer request
• Track and code customer inquiries and complaints and follow-up as necessary
• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
• Make outbound calls as needed to obtain information and provide responses to customer inquiries

Skills

Customer service

Communication

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

Windows OS

Proprietary software

Job description

Customer Service Agent

Location: Anaheim, CA

Pay Range: $25-33hr. DOE 8-5PM, M-F.

Job Scope

The Customer Service Representative supports our business by corresponding with customers concerning sales and service inquiries. This position obtains and accurately records information and data critical to facilitate effective service delivery and exceed customer expectations. Construction industry or related experience strongly preferred.

Main Responsibilities

• Respond to inbound customer calls concerning sales or service inquiries
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Determine type of service request, geography, warranty and equipment information based on customer request
• Track and code customer inquiries and complaints and follow-up as necessary
• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
• Make outbound calls as needed to obtain information and provide responses to customer inquiries

Basic Qualifications

• High school diploma or equivalent
• 1+ years’ customer service experience in the construction industry
• No immigration sponsorship offered for this role

Preferred Qualifications

• Ability to work independently
• Excellent verbal communication and customer service skills
• Ability to multi-task and prioritize with organizational and time management skills
• Previous customer service experience in a call center, service business and/or restaurant
• Strong computer skills in a Windows based environment, with the ability to learn unique and proprietary software

About Smart Care Equipment Solutions:

Join the industry’s largest independent service company specializing in preventive and round‑the‑clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. The Smart Care Equipment Solutions team helps service customers across segments in the foodservice industry with scheduled maintenance programs and on‑demand equipment repair 24/7/365. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.

All qualified individuals are encouraged to apply.

If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times.

We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs.

As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.